How to Reach Us — App Coverage Questions and Where to Get Help With Your 1win Account
Two Different Things — Read This First
nz-1win.com is an independent affiliate site that publishes 1win mobile and app coverage for New Zealand players. We are not 1win. We don’t run the casino, we don’t have access to your account, we can’t action withdrawals, fix login problems, resolve app crashes inside your account, or escalate complaints to the operator on your behalf.
For everything else — feedback on the install guides, factual corrections to permission lists or version compatibility, methodology questions, press enquiries — we’re the right people, and the details below are for us.
To Reach Our Editorial Team
Email: editorial@nz-1win.com
Response time: within two business days, Monday–Friday, NZ business hours.
What to put in the email: the page or topic you’re writing about (a URL helps), what’s wrong or what you’d like us to address, and how you’d like us to follow up.
What gets a faster reply: factual corrections to install steps you’ve verified differently, Android version compatibility you’ve tested, iOS PWA behaviour you’ve observed; methodology questions; press enquiries from credentialed journalists.
What gets a slower reply: questions we’ve answered on the site (we’ll point you to the page), generic marketing pitches, link-exchange requests, and any request that asks us to remove a critical paragraph in exchange for something.
To Reach 1win (the Operator)
For account-related issues you need 1win directly:
Live chat in the app or on 1win.com: the fastest channel. 24/7. Response times typically under two minutes for English queries. The in-app live chat works on both Android and iPhone PWA.
Email (operator): the operator publishes a support email on its site. Reply times typically within 24 hours.
Operator help centre: self-service knowledge base on the 1win site covering deposits, withdrawals, bonuses, KYC, and app-specific issues.
We cannot resolve app crashes inside your account, login failures, withdrawal delays, or KYC rejections — those need operator-side action and only the operator can take it.
Common Things We Can’t Do
Withdraw your money. We have no operator system access. Contact 1win.
Fix your login. Use the password reset on the operator login page.
Diagnose your specific app crash on your specific device. App crashes can come from device, OS version, network, account state, or app build issues; the operator’s support team has access to crash logs and account state we don’t.
Issue you a bonus or promo code. The bonuses we cover are 1win’s, not ours. We don’t have any bonus codes to give you.
Lift your self-exclusion. Self-exclusions are designed not to be reversible quickly. That’s a feature, not a bug.
Settle a disputed bet, voided bonus, or KYC delay. Contact 1win support, then the operator’s formal complaints process if needed.
Press and Media
For press enquiries: editorial@nz-1win.com with “Press” in the subject line. We respond to credentialed journalists within one business day.
We’re available for comment on offshore casino app distribution (Android APK, iPhone PWA), the practical implications of Apple and Google’s gambling-app store policies for NZ players, mobile-vs-desktop performance differences, and the harm-minimisation considerations specific to mobile casino play. We don’t comment on individual operator disputes that we haven’t independently tested.
Operators and Affiliate Partners
For partnership and listing enquiries from licensed New Zealand operators: editorial@nz-1win.com with “Operator” in the subject line. We respond within five business days.
We don’t accept paid editorial. We don’t take payment for positive coverage. We do consider listing and review enquiries from operators who meet our methodology criteria, particularly operators with strong mobile experiences for the NZ market.
Responsible Gambling Help
If this is about gambling harm rather than a customer service or app question, please don’t email us. You’ll get faster, more useful help from people whose job this is.
Gambling Helpline NZ: 0800 654 655. Free. 24/7.
PGF Services: 0800 664 262.
Full list of resources, including specific guidance for mobile-play patterns, on our responsible gambling page.
Privacy
If you email us, we keep your email and reply address for as long as it takes to respond plus a reasonable follow-up period. We don’t add you to a marketing list. We don’t share your email. If you want anything you’ve sent us deleted, ask in a follow-up email and we’ll do it.
In Summary
For nz-1win.com (this site): editorial@nz-1win.com, two business days.
For 1win (the operator): in-app live chat, sub-2-minute response.
For gambling harm: 0800 654 655, free, 24/7.